Privacy Policy

Our Commitment

At the Toronto Festival of Arts, Culture and Creativity (known as Luminato), we are committed to protecting the privacy of the personal information of our patrons, contributors, employees, volunteers and other stakeholders. We value the trust of those we deal with, and of the public, and recognize that maintaining this trust requires that we be transparent and accountable in how we treat the information that you choose to share with us. During the course of our day-to-day activities, special events and other activities, we frequently gather and use personal information. If we collect such information from you, you can expect that it will be carefully protected and that any use of or other dealing with this information is subject to your consent, whether explicit or implied, in accordance with applicable law.

Defining Personal Information

Personal information is any information that can be used to distinguish, identify or contact a specific individual. This information can include an individual's opinions or beliefs, as well as facts about, or related to, the individual. Exceptions, which are not considered personal information, include business contact information and certain publicly available information, such as names, addresses and telephone numbers as published in telephone directories. Where an individual uses his or her home contact information as business contact information, we consider that the contact information provided is business contact information, and is not therefore subject to protection as personal information.

Privacy Practices

Personal information gathered by the Toronto Festival of Arts, Culture and Creativity is kept in confidence. Our personnel are authorized to access such personal information based only on their need to deal with the information for the reason(s) for which it was obtained. Safeguards are in place to ensure that the information is not disclosed or shared more widely than is necessary to achieve the purpose(s) for which it was gathered. We also take measures to ensure that the integrity of this information is maintained and to prevent its being lost or destroyed. We collect, use and disclose personal information only for purposes that are set out in this policy, or that are otherwise appropriate in light of the circumstances, and in accordance with applicable law.

A. Collecting Your Personal Information

The Toronto Festival of Arts, Culture and Creativity collects personal information for the primary purpose of conducting our day-to-day operations, special events and other activities. The Toronto Festival of Arts, Culture and Creativity collects details such as your name, email address, mailing address, telephone and facsimile numbers. In addition, from time-to-time we will be asking for information about the cultural activities that you are interested in and other information needed to make the Festival as relevant as possible. For an individual under the legal age of consent, we require the consent of the individual's parent or legal guardian for the collection of information about that person.

When personal information is collected for a specific purpose such as fundraising or other special events, registration forms, Web sites, newsletters, sponsor sheets or other documents will provide details of the purposes for which the information is collected and is to be used. If you choose to purchase event tickets or merchandise available on our Web site that require a credit card, the Toronto Festival of Arts, Culture and Creativity and third party credit card processors will collect and use your credit card information only to process the transaction you have made on this Web site. For your protection, we do not maintain credit card information on file subsequent to transaction processing. This means that for subsequent transactions, you will be required to re-enter your credit card information. We may ask you to create a password to which we will have access. This is for your protection to protect against error and fraud and to verify your identity.

B. Use of your Personal Information

All personal information of the Toronto Festival of Arts, Culture and Creativity program volunteers, program participants, Board of Directors, staff, financial contributors and other volunteers is considered strictly confidential and shall not be released for use by others outside the Toronto Festival of Arts, Culture and Creativity, except as provided for in this Privacy Policy, without prior written and specific authorization or as may be required by applicable law.

The Toronto Festival of Arts, Culture and Creativity may use your personal information to send you more information about the Toronto Festival of Arts, Culture and Creativity, its events and (sometimes) about related events held by third party cultural organizations.

In the event that you purchase a ticket to a cultural event through the Toronto Festival of Arts, Culture and Creativity, or to an event co-sponsored by the Festival and another producer, we may share your name and contact information with the organization sponsoring or producing the event for which you have purchased a ticket.

C. Securing Your Personal Information

To prevent any unauthorized access to your personal information, the Toronto Festival of Arts, Culture and Creativity has installed computer and network security, including firewall, encryption and password protection processes as well as anti-virus software on all of its workstations.

Only staff or other authorized individuals of the Toronto Festival of Arts, Culture and Creativity have access to such information stored on our computer system.

Hard copies of any such information are stored in locked filing cabinets, offices and equivalent off site secured storage areas.

D. Disclosing Your Personal Information

To conduct our operations, we engage agents and service providers. In addition, we share personal information with similar third party cultural organizations. Therefore, we disclose personal information to our agencies, third party service providers and other cultural organizations to deliver communications to you about the Toronto Festival of Arts, Culture and Creativity and its events, or related events from other cultural organizations.

E. Use of Cookies

Toronto Festival of Arts, Culture and Creativity does make use of tracking technology ("Cookies") to gather such information as browser type and operating system, referring page, path through site, domain of ISP etc. for the purpose of understanding how visitors use this Web site. Cookies help us tailor this Web site to your personal needs.

Toronto Festival of Arts, Culture and Creativity keeps all the information collected from Cookies in a non-personally identifiable format. This type of information obtained through Cookies will not be disclosed outside the Toronto Festival of Arts, Culture and Creativity or designated third parties. It will not be used for unsolicited communications.

Cookies located on your computer do not contain your name but an IP address. After the user's session is cancelled the information contained in the Cookies is no longer available to the Toronto Festival of Arts, Culture and Creativity.

Please ensure that your computer setting reflects whether you are happy to accept Cookies or not. You can set your browser to warn you before accepting Cookies, or you can simply set it to refuse them, although you may not have access to all the features of this Web site if you do so. See your browser "help" button for how you can do this. You do not need to have Cookies on to use or navigate through many parts of this and other Toronto Festival of Arts, Culture and Creativity Web sites. Remember that if you use different computers in different locations you will need to ensure that each browser is adjusted to suit your Cookie preferences.

F. Online Advertisements

Third party vendors, including Google, show the Toronto Festival of Arts, Culture and Creativity ads on sites on the internet. Third party vendors, including Google, use cookies to serve these ads based on a user's prior visits to Toronto Festival of Arts, Culture and Creativity’s website. Users may opt out of Google's use of cookies by visiting Google’s advertising opt-out page (located here: http://www.google.com/privacy/ads/). Toronto Festival of Arts, Culture and Creativity utilizes Google’s remarketing dynamic ad network, which uses the Teracent cookie. Users may opt out of the Teracent cookie by visiting: http://www.teracent.com/about-us/opt-out/.

G. Withdrawing Your Consent

If you do not consent to all of the disclosures set out above then you can inform us that you do not wish to have your personal information used or disclosed by us, by contacting our Privacy Officer as set out below.

The Toronto Festival of Arts, Culture and Creativity will then ensure that your personal information is not disclosed or used for the specified purpose except where such disclosure is authorized by you or required by law.

If you do not object to the uses or disclosures as stated above, we will assume that we have your express consent to all such uses and disclosures.

H. Accessing Your Personal Information

You may, upon written request, access the personal information that the Toronto Festival of Arts, Culture and Creativity has obtained about you.

To arrange access, please contact our Privacy Officer for details (see below).

I. Changing Personal Information

The Toronto Festival of Arts, Culture and Creativity endeavours to ensure that personal information held by it is accurate, complete and up-to-date.

Where you believe that personal information held by the Toronto Festival of Arts, Culture and Creativity is not accurate, complete or up-to-date, please advise our Privacy Officer as set out below and every reasonable effort will be made to correct the information.

J. Lodging a Complaint

For any purpose associated with privacy matters including the lodging of a complaint, please contact our Privacy Officer as set out below.

K. Opt-Out Language

We do not sell, trade or otherwise share our mailing lists. However, if at any time you wish to be removed from our mailing lists, simply contact us as set out below.

L. Updates and Changes to the Privacy Policy

We regularly review our privacy practices and may amend this policy from time to time. If substantial changes are made in the way that we use personal information, a notification will be placed on our Web site.

Please check the Luminato Web site on an ongoing basis for information on our most up-to-date practices.

M. Contact information

We hope that you find the information in this policy statement helpful. Copies of this privacy policy are available from our office or can be mailed by phoning us as set out below.

Questions, concerns or complaints related to the Toronto Festival of Arts, Culture and Creativity's privacy policy on the treatment of personal information should be sent to Julia Deans, Corporate Secretary of the Board of the Festival and the Festival's privacy officer by email at julia.deans@torontocitysummit.ca or by phone at (416) 955-4204.

Further information on privacy and your rights in regard to your personal information may be found on the Web site of the Privacy Commissioner of Canada at www.privcom.gc.ca.

This Privacy Statement was last amended on December 22, 2011.