Visitor Info
Helpful Hints
LUMINATO AT YONGE-DUNDAS SQUARE
Yonge-Dundas Square will once again be Luminato's centre of activity throughout the Festival. Thousands of people will converge on the Square for a variety of programs throughout the week. It's also the place to get the latest news and buy your Luminato tickets at the T.O. Tix Booth.
GENERAL ADMISSION EVENTS
- Some of our ticketed events are general admission, which means seating is not assigned and available on a first come, first served basis. Please review your tickets to check if an event you purchased is a general admission event.
- If you have purchased tickets to an event with general admission seating, arrive early for the best selection of available seating.
- A small number of seats may be reserved at general admission events for sponsors, donors and other invited guests.
- Doors for most of our venues open approximately 30 minutes before the performance is scheduled to begin (unless otherwise noted); however, sometimes for reasons beyond our control this may not occur and we apologize in advance for any inconvenience this may cause.
ARRIVE ON TIME
Our performances start promptly at the time listed on the ticket, so please allow sufficient time for travel, parking, ticket collection and other pre-performance activities.
LATE COMERS
For the safety and comfort of the performers and other audience members, latecomers will be admitted into venues at a suitable break during the performance. Similarly, if you leave a performance for any reason once it has commenced, you will only be re-admitted during a suitable break in the performance. Late seating breaks vary from performance to performance, and some performances (especially those without intermissions) may not include a late seating break. We regret that we cannot provide refunds to those who arrive after the performance has begun.
TICKETS
In order to maintain a safe environment, everyone attending ticketed performances must possess a valid ticket, including babes in arms. For our children's programs, please make sure you purchase a ticket for everyone attending the performance. Visit our ticket info page here
"There are currently no tickets available for this event" Message
If you see this message appear on an event page, this means that all available tickets have been purchased to this event; however, a small number of tickets may become available periodically. We recommend that if you see this message, you continue to check to see if any additional tickets have become available. Unfortunately, we do not know if and when tickets may be released and as with all of our tickets, these are available on a first come, first served basis.
BAG CHECK
Many of our venues have policies regarding the checking of bags and other larger items as condition of entry and we recommend that, whenever possible, you bring with you only what is necessary.
AUDIO/VIDEO RECORDING AND PHOTOGRAPHS
Unless otherwise noted, audio and video recording and taking photos (including camera phones) at ticketed performances is prohibited for copyright reasons. You may be asked to check these items as a condition of entry.
MOBILE PHONES
We request that mobile phones be turned off prior to the start of a performance. If you must keep your phone turned on, please place it on silent or vibrate mode. Also, please remember that light from your phone may be distracting to other audience members.
ACCESSIBILTY
Luminato and its artistic and venue partners are committed to providing barrier-free access. If you require wheelchair seating, please advise the ticket agent at time of purchase. Additionally, many of our venues provide other amenities for people with disabilities such as assistive listening devices. If you require more information on services available for people with disabilities, please contact the Luminato offices at info@luminato.com or call 416-368-3100.
YOUNG AUDIENCES
Luminato welcomes young audiences to all of our performances, free and ticketed. However, some performances may not be suitable for young children and parental guidance is always recommended.
FREE EVENTS
Free events are limited to the capacity of the venue, admission is on a first come, first served basis, and all are general admission (not assigned seating). Please arrive early to ensure your admittance. As a courtesy to others, we regret that we cannot allow people to hold space for friends and family in lines for free events. We thank you in advance for your cooperation.
RAIN DELAYS/CANCELLATIONS
Please check luminato.com for up-to-date information regarding potential rain delays or cancellations for outdoor events. If you have any additional questions, please contact the Luminato offices via e-mail at info@luminato.com or call 416-368-3100. For other Helpful Hints and up-to-date program and performance information, please visit our website, luminato.com.
GET INVOLVED! VOLUNTEER AT LUMINATO
Luminato is seeking enthusiastic and dedicated volunteers to assist in a variety of roles during our third annual 10-day festival. Our aim is to have a volunteer force as diverse as our programming and the city of Toronto. Our volunteers enhance the visitor experience by providing guests of the Festival with information, onsite support and by working with the Luminato staff in a variety of roles. Volunteering at Luminato also provides many rewards. As a Luminato volunteer, you will receive a complimentary 2009 T-shirt, have access to last-minute ticket offers, make a difference in our visitors' lives, and most importantly, have a lot of fun! For more information, please call 416-368-3100 (ext. 230)
Luminato, the Toronto Festival of Arts + Creativity, is a registered charitable organization dedicated to celebrating the creative spirit by showcasing excellence in the arts and fostering new artistic collaborations.
Charitable Registration # 81163 7347 RR0001